Privacy Policy – Sky Bingo
At skybingo-uk.com, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our sky bingo platform. We are committed to full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you consent to the practices described in this policy. We only collect data that is necessary to deliver our services and meet our legal obligations. If you have any concerns about how your data is handled, please contact us at any time.
Data We Collect
When you register and use skybingo-uk.com, we may collect the following categories of personal data:
- Identity data – full name, date of birth, username
- Contact data – email address, phone number, postal address
- Financial data – payment card details, transaction history (processed via secure third parties)
- Technical data – IP address, browser type, device identifiers, login timestamps
- Usage data – pages visited, games played, session duration, clicks
- Communications data – messages sent to our support team
Cookies
We use cookies and similar tracking technologies to improve your experience on skybingo-uk.com. Cookies help us remember your preferences, analyse site traffic, and deliver relevant content.
Cookie Types
Essential cookies are required for the site to function. Analytical cookies (e.g. Google Analytics) help us understand how players use the site. Marketing cookies, used only with your consent, may personalise sky bingo promotional content. You can manage your cookie preferences via the cookie banner at any time.
Legal Basis for Processing
We process your personal data on the following legal grounds under UK GDPR:
- Contract performance – to provide sky bingo services you have signed up for
- Legal obligation – to comply with UKGC licensing, AML, and KYC requirements
- Legitimate interests – to prevent fraud, improve our platform, and ensure security
- Consent – for marketing emails and non-essential cookies, where you have opted in
Data Retention
We retain your personal data for as long as your account is active and for up to 5 years after account closure, as required by UK gambling regulations and financial law. After this period, data is securely deleted or anonymised.
Sharing Your Data
We do not sell your personal data. We may share it with trusted third parties only where necessary:
- Payment processors – to handle deposits and withdrawals securely
- Identity verification providers – for age and KYC checks
- Regulatory authorities – UKGC, HMRC, or law enforcement if legally required
- Technology partners – for platform hosting and security services
Your Rights
As a UK resident, you have the following rights under UK GDPR:
- Right to access – request a copy of the data we hold about you
- Right to rectification – correct any inaccurate or incomplete data
- Right to erasure – request deletion of your data (subject to legal obligations)
- Right to restrict processing – limit how we use your data in certain circumstances
- Right to data portability – receive your data in a machine-readable format
- Right to object – opt out of processing based on legitimate interests or direct marketing
Security
skybingo-uk.com uses industry-standard SSL encryption, secure data centres, and access controls to protect your personal information. We regularly review our security practices and train staff on data protection obligations.
Contact & Complaints
To exercise your data rights or raise a privacy concern, contact our Data Protection Officer via the Help Centre at skybingo-uk.com. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.